FAQ

What areas do you work in?

We service the entire Cleveland Metro (East & West) as well as the Akron and Medina area. For more details on our service area, click here.

Who will be managing my project?

Doug Rhamy, one of the owners, runs the production for the company and will be your main point of contact before and throughout your project, keeping you up to date on scheduling and job updates. One of our experienced crew foremen will be managing your project daily once the painting begins. We dedicate one crew to your project and we will remain on your project until it is complete. We understand that painting is personal and that it is a large investment. We want to make the entire experience smooth and worry-free!

What kind of paints and stains do you use?

We use high quality paints and stains from the industry’s top brands such as Sherwin-Williams, Pittsburgh Paints, Glidden, Benjamin-Moore, and Behr.

What if I need help choosing color?

We offer complimentary color consultations with our decorator for all booked projects. She will come out to your house and explore color options for your project.

What kind of Warranty do you offer?

We offer a 2 year workmanship warranty on most projects. We will include details about our warranty in your proposal. For more details, CLICK HERE.

Do you offer Eco-Friendly/Green Paints?

Yes. We have options for both interior and exterior “Eco-Friendly” Paints that have little to no odor.

What Makes Pinpoint Painting Different?

Our company is professionally managed and offers a higher level of customer service than most other painting companies and contractors. In an industry where customer service is often lacking, you will have multiple people handling your project including your estimator, our decorator (if color advice is needed), a production manager, and your jobsite crew foreman. We also take pride in our responsiveness by always promptly returning phone calls and e-mails. Finally; we do not leave your project until you are satisfied.

Can you provide references, testimonials, or photos of your work?

Yes. We invite you to read our reviews from previous customers on Angie’s List (Company ID 7720159), HomeAdvisor, Google, and Yelp. We post photos of our work on our Facebook page and our website. We can provide additional references upon request.

How long does it take to get an estimate?

Estimate appointments can vary anywhere from 15-30 minutes, depending on the scope of your project. We take time to find out what is most important to our customers and thoroughly explain all options for the project. Finally, we put together a firm, detailed estimate for your project.

Are you Licensed & Insured?

Yes. We are happy to provide all necessary insurances and licenses, as requested.

Are you a Lead Safe EPA Certified Firm?

Yes. Our License # is NAT-F111764-1.

What are your payment terms, and which methods of payment do you accept?

We do not take a deposit for most projects under $3,000. We ask for full payment immediately upon completion of the project. We gladly accept all major credit cards including Visa, Mastercard, Discover, and American Express. We also accept Cash & Personal Check, if you prefer!

Do you do small jobs, too?

Yes! We do small projects. Due to the structuring of our crews and production scheduling, we do have a minimum project size of $450.

Are you locally owned?

Yes! Our company is locally owned and operated in Valley View, Ohio.

Pinpoint Painting LLC

216-524-3365

(Cleveland Area)

330-800-6632

(Akron Area)

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